Customer Care Champion, Miami - Part Time (3250) - Bloomingdale's : Job Details

Miami, FL, United States

About:

Macys is proudly Americas Department Store. Customers come to us for fashion, value, and high-quality products. Online sales are booming at Macys. Our Distribution Center teams are key to our success in the modern retail landscape, ensuring that products arrive at our stores and each customers doorstep on time, in perfect condition.

Job Overview:

Responsible for championing all customer-related issues both proactively and reactively to ensure customer expectations are met and exceeded. This individual will have the responsibility to make on-the-spot decisions, both financial and operational, to immediately resolve a customer need.

Essential Functions:

• Primary contact for FBCS/MCCS on resolution of escalated customer concerns.
• Increase customer satisfaction through collaboration with FBCS/MCCS.
• Ensure all customer concerns are completed to customer satisfaction, including exchanges.
• Follow through on all unresolved customer issues until they are satisfied.
• Own VIC Process, including daily follow-up on outbound VIC merchandise.
• Resolve and document all open issues and timely resolution.
• Maintain and work Customer follow-up queue daily.
• Own follow-up and resolution on all methods of customer communication.
• Partner with respective Macys or Bloomingdale Division/Stores to resolve customer concerns.
• Use good judgment to escalate customer issues when necessary.
• Partner with Delivery Team to resolve Q-Fails and reschedule delivery.
• Inspect all open customer service issues or returned/refused VIC items.
• Any other responsibilities management deems essential.

Qualifications and Competencies:

• Associate's Degree and 3-5 years direct experience required.
• Prior Furniture and Bedding experience.
• Exemplary customer service skills.
• Must possess excellent written and verbal communication skills.
• Must possess excellent telephone skills.
• Must possess excellent organizational and follow-up skills.
• Analytical and Problem-solving Skills.
• Ability to perform basic arithmetic operations.
• Ability to read and interpret instructional documents.
• Resourceful self-starter, works well independently and as part of a team.
• Must be proficient in the use of computers and handheld technology.
• Ability to work a flexible schedule, including day, evening, weekends, and/or holidays.

Physical Requirements:

• Position requires prolonged periods of standing/walking.
• Environment where noise level is generally moderately high.
• Subject to some extremes in temperature.
• Appropriate attire required; safe sturdy shoes, no loose clothing.
• Frequent use of computers and other technology necessary to perform job duties.
• Frequently lift/move up to 50lbs.

• Job Identification: REQ_474437
• Job Category: Supply Chain
• Posting Date: 09/11/2024, 11:44 AM
• Job Schedule: Part time
• Locations: 7100 Northwest 32nd Avenue, Miami, FL, 33147, US