Customer Care Coordinator (Warranty) - Home Creations : Job Details

Description: Position: Customer Care Coordinator (Residential Home Warranty) Status: Hourly/Non-Exempt Location: 2252 N. Broadway Moore, Oklahoma 73160 Hours: Monday-Friday 8am to 5pm General Purpose: To provide a high level of support to the Customer Care department Supervision Received : Works under the direct supervision of the Director of Customer Care. Supervision Exercised: None Essential Duties and Responsibilities: Perform general clerical duties; throughout the Customer Care department Responsible for preparing and distributing reports Responsible for coordinating warranty appointments and surveys Interacting with customers, vendors, and subcontractors Responsible for issuing work orders and purchase orders Compile Directors weekly, monthly, yearly, and quarterly reports Responsible for ordering supplies and inventory management Support entire warranty department Answer incoming calls (multi-line) Collect and maintain PC information, filing documents in secure location Coordinates various office support services Send out reminders for meetings and projects Present recommendations to Director of Customer Care Take notes for department meetings in absence of the Sr. Customer Care Coordinator Compose warranty manuals Scan confidential documents into system Assist with any other duties assigned Requirements: Minimum Qualifications: High school diploma/GED One (1) year of general office/administration experience 1 year experience in customer care or customer service Knowledge, Skills, and Ability: Knowledge of general office practices Ability to establish priorities Ability to work in a fast -paced environment Ability to interact with variety of personalities Ability to answer a multi-line telephone system Ability to work independently Ability to meet strict guidelines Ability to communicate professionally Good attendance and punctuality is mandatory Demonstrate attention to detail Willingness to be a member of a dedicated team Must have good people skills; professional appearance. Must be patient and understanding Strong organizational and communication skills Strong customer service skills Demonstrate knowledge and proficiency in working with computers and other types of technology Work Environment: Office environment. Sitting for extensive period of time is required. Moderate typing with fingers, including some 10-key and hand-eye coordination for computer data entry. Occasionally required to stand, walk, reach with arms and hands, and to stoop or kneel. Must be able to carry office equipment/files up to 30 lbs. Physical Demands: Must be able to carry equipment in excess of over 30 lbs. Tool and Equipment: Computer, MS Office (Excel, Word, etc.), multi-line phone system, fax and general office equipment. Expectations for all Employees: All employees will support the organization's mission and vision by exhibiting the following behaviors: Excellence and competence Collaboration and innovation Respect and Dedication Accountability and Ownership HC Employees LLC (dba Home Creations) is an equal opportunity employer PIe5801c993###-####8-35960429