Customer Care Representative (Clerical Assistant 3) - MSCCN : Job Details

Reference #: 4636255 THE POSITION Are you passionate about delivering exceptional customer service? The Department of Transportation is on the lookout for a Customer Care Representative to join their team in Berks County. Your primary responsibility will be to uphold a positive image of PennDOT while providing comprehensive, accurate, and detailed information to the public, all delivered with a courteous and professional demeanor. Do not miss the chance to apply today DESCRIPTION OF WORK This role functions as a Customer Service Representative (CSR) within the Customer Care Center of PennDOT's Driver and Vehicle Services, addressing a diverse range of inquiries related to the Bureau of Motor Vehicles (BMV), the Bureau of Driver Licensing (BDL), the Bureau of REAL ID (BRI), and other designated areas of PennDOT. The CSR is tasked with upholding a positive representation of PennDOT to the public while providing comprehensive, accurate, and detailed information in a courteous and professional manner. The position requires the processing and clarification of intricate information across various functions, utilizing available reference materials and systems. The work necessitates the exercise of independent judgment and decision-making regarding the appropriate procedures to follow, the confidentiality of the information being handled, and the necessary actions to take in accordance with established policies, procedures, laws, and regulations. CSRs must demonstrate the ability to apply discretion and sound judgment when sharing information, particularly when such information may be prone to misinterpretation or misuse. Interested in learning more? Additional details regarding this position can be found in theposition description. Work Schedule and Additional Information: Full-time employment, 80 hours bi-weekly Work hours are 8:00 AM to 5:00 PM, Monday - Friday, with 60-minute lunch This position may be required to work during office closures Salary:In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements: One year as a Clerical Assistant 2 (commonwealth title); or One year of moderately complex clerical experience; or An equivalent combination of experience and training. Additional Requirements: You must be willing and able to travel to Harrisburg for a minimum of 5 weeks for training and orientation (travel expenses will be paid). You must be able to perform essential job functions. Preferred Qualifications (not required): Experiencing using a PC or laptop Experience using Microsoft computer applications such as Word, Excel, and Outlook Able to effectively communicate orally and in writing Prior call center experience Prior customer service experience Bilingual Legal Requirements: This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment. How to Apply: Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for his position. Veterans: Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at . Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.