Customer Care Representative - Core - Merieux NutriSciences : Job Details

Customer Care Representative - Core

Merieux NutriSciences

Job Location : Chicago,IL, USA

Posted on : 2024-09-26T05:51:41Z

Job Description :

Customer Care Representative - Core

Increase your chances of an interview by reading the following overview of this role before making an application.

Remote

Regular

MERIEUX NUTRISCIENCES

As a trusted partner, our Public Health mission is to make food systems safer, healthier and more sustainable. Throughout our global network in 27 countries, we offer to our customers a wide range of testing and innovative solutions dedicated to preventing health risks related to food, environment and consumer goods. External growth has been a key pillar of our history with more than 40 acquisitions completed in the last 10 years.If you want to contribute to an inspiring long-term purpose, to be part of a fast growing company on a high-value market with significant build-up opportunities, and to grow in an entrepreneurial and warm environment, join us!

YOUR DAY TO DAY LIFE

We are looking for a Customer Care Representative - Core in USA. Your mission will be to:

  • Provide Customer Service based on the guidelines for select customers.
  • Build and maintain productive collaborative relationships within the team and across the supported laboratories.
  • Responsible for proper execution of the welcoming and onboarding process for select accounts.
  • Set up programs and testing information in the laboratory information management system (LIMS) / CRM / ECN / myMXNS and any other system critical to customer management.
  • Answer customer phone and email inquiries, identify customer requirements, and provide results and additional information that meets or exceeds the customer's expectations.
  • Assist in communication/resolution of billing issues.
  • Ensure customers are informed with information regarding test results that will be late or are out-of-specification and document all customer interactions in the CRM system.
  • Assist in customer complaint handling and investigation in accordance with company Quality policy and SOPs.
  • Ensure that customer information updates are completed via the Customer Care Data Specialists.
  • Qualify incoming leads and ensure Select customers are transferred to the correct TSC.
  • Manage the Core Product offering sales efforts to best meet sales goals for Merieux NutriSciences.
  • Participate in annual training certification to maintain working knowledge of tools required to perform the job.
  • Support corporate quality and proactively participate in continuous improvement initiatives in the department.
  • Perform other related duties as needed.

    • YOUR PROFILE

    A general knowledge of food testing methods or scientific process obtained from a degree in Food Science, Microbiology, Chemistry or direct relevant laboratory experience is essential. Minimum 1 year experience in a Customer Service food or beverage industry. BS/BA degree or equivalent work experience will be considered.

    Required skills:

    • Ability to communicate information related to testing methods and results to clients.
    • General knowledge of LIMS and CRM software systems.
    • Strong computer skills, including Microsoft Office.
    • Interpersonal skills to build and maintain relationships.
    • Good verbal and written communication skills to interact with clients and colleagues.
    • Multi-tasking, prioritization, follow-up skills, and attention to detail.

    Management: Dotted line reports to the Director of Select Sales. The incumbent receives supervision from the Customer Care Manager but must be able to work independently.

    Work Environment: The position works in an administrative office or laboratory environment. Occasional exposure to laboratory fumes, chemicals, and materials may occur. Minimal travel is required (approx 10-15%).

    WHY JOIN US?

    • Contribute to an inspiring Public Health purpose.
    • Impact our strategic pillars built on 50 years of experience.
    • Be part of a community of enthusiastic and skilled people.
    • Welcome as you are in a diverse and open-minded environment.
    • Grow in an international group with plenty of opportunities.

    Ready for the journey?

    To apply please click on 'Apply now' button

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