Customer Care Representative - Harman : Job Details

**Customer Care Representative**

Richardson, Texas **Additional Location:** Richardson, Texas **Job ID:** R-9018-2022 **A Career at HARMAN**

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, youll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.

**About the Role**

As the Customer Care Representative, you will be responsible for delivering exceptional communication to external and internal customers. Responsibilities include extensive customer contact, problem-solving and analyzing customer information, reviewing business procedures, and making recommendations.

**Your Team**

You will report into the Customer Care, Supervisor.

**What You Will Do**

* Maintain daily communications with customers as directed, to ensure resolution and proper follow-up leading to customer satisfaction.

* Obtain and evaluate all relevant information to handle product and service inquiries (ie. provide pricing and delivery information). Process orders and requests.

* Organize workflow to meet customer timeframes.

* Direct requests and unresolved issues to the designated resource (ie. Internal departments).

* Keep records of customer interactions and transactions.

**What You Need**

* High School Diploma or equivalent

* Knowledge of customer service principles and practices

* Excellent verbal and written communication skills

* Ability to diffuse escalated customer situations

* Minimum of 5+ years experience in customer service

* Proficient in all Microsoft Office Suite products

**What is Nice to Have**

* Maintain a high-level of customer service expected by our internal and external customers.

* Proactive goal-oriented approach to decision making

* Proven Team Player who can effectively work with all levels of a global matrixed organization

* Ability to adapt to changing demands and conditions

* Flexibility to manage multiple projects/initiatives simultaneously and execute to completion.

**What Makes You Eligible**

* Willingness to work in an office in Richardson, TX.

* Willingness to work across multiple time zones when needed.

* Successfully complete a background investigation and drug screen as a condition of employment

**What We Offer**

* Opportunity to collaborate with talented teams across the world.

* An inclusive and diverse work environment that fosters career development opportunities.

* Tuition Reimbursement.

* Excellent discounts on HARMAN and Samsung products.

* Competitive wellness benefits.

HARMAN is an Equal Opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or Protected Veterans status. HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation. ()

Thank you for your interest in working at HARMAN International ( HARMAN ). HARMAN designs and engineers connected products and solutions for automakers, consumers, and enterprises worldwide, including connected car systems, audio and visual products, enterprise automation solutions; and services supporting the Internet of Things. With leading brands including AKG, Harman Kardon, Infinity, JBL, Lexicon and Mark Levinson, Harman is admired by audiophiles across multiple generations and supports leading professional entertainers and the venues where they perform. Recruiting the right talent is crucial to our goals. Because we gather certain types of information about applicants during the recruitment process, we want to help you understand our practices surrounding the collection, use, disclosure, transfer and other processing of your personal information.

This Privacy Statement addresses the following topics:

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This Privacy Statement applies to HARMAN International Industries ( Harman ; www.harman.com) and HARMAN Connected Services ( HCS ; www.services.harman.com). In this Privacy Statement, the Company refers to the HARMAN entity to which you are submitting your application for employment. Where Harman and HCS process your personal information differently, this Privacy Statement will describe the different processing by each company. Each HARMAN entity is responsible for handling applicants' personal information in accordance with this Privacy Statement.

**Your Consent**

By agreeing to the terms of this Privacy Statement, you consent to the collection, retention, use, disclosure, transfer across borders and other processing of your personal information as described below. Before you agree to the terms of this Privacy Statement by clicking I agree to the processing of my personal information, including the retention and cross-border transfer of my personal information, as explained in this Privacy Statement , please read this Privacy Statement carefully. Once you agree, your consent will continue to apply to our collection, use, disclosure, cross-border transfer and other processing of your personal information unless you withdraw your consent by contacting us at [email protected] or delete your profile. The Company will not process your personal data for purposes other than as described in this Privacy Statement unless (a) you consent, or (b) such other purpose is compatible with the purposes described in this Privacy Statement to which you have given your consent.

**Scope of This Privacy Statement**

This Privacy Statement applies to information collected for recruitment purposes through this Careers Site and from other sources. The other sources might include information that you provide other than through the online application page as well as information provided, for example, by recruiters, referrers, on-boarding professionals, staffing agencies, and other sources. This Privacy Statement does not apply to any other site or page that the Company owns or operates. Our other sites have their own privacy policies.

**Collection and Use of Personal Information**

The Company's Careers Site provides information about careers and vacancies. The Company's Careers Site collects personal information thatyou as an applicant voluntarily submit or personal information that you voluntarily submit for recruitment processing purposes. A summary of the personal information collected by the Company follows.

***Collection and Use of Personal Information To Create a Profile On Harman's Careers Site***

In order to apply for a position at Harman through Harman's Careers Site you must first set up a profile. Harman requires you to provide the following information in order to create a profile:

* Email Address

* Password

* First and last name

* Country of residence

This Privacy Statement refers to this information as your Profile Information. Your Profile Information will be used for the following purposes: (1) to identify you when you login to the Harman Careers Site; and (2) to determine whether you wish to receive job posting notifications and notifications of new career opportunities at Harman. If you choose to apply for a position at Harman, your email address will included as part of your application materials, so Harman can contact you.

The legal bases for Harman's processing of your Profile Information include (a) your consent, (b) as necessary for Harman's legitimate interests in securing access to Harman's Careers Site, and recruiting qualified personnel, and (c) if you choose to apply for a position with Harman, as necessary to determine whether to enter into an employment agreement with you.

***Collection and Use of Personal Information Received from Applicants***

* For external users, or for existing employees, in addition to requesting that