Customer Care Representative - TEKsystems : Job Details

Description:

An established and customer focused benefits administrator is hiring on their customer care team!

This is an entry-level position that can go permanent based off need and performance. This company offers tremendous growth opportunities for motivated individuals. This role is an entry point into an ever growing and changing industry.

This company provides a great work environment that is committed to inclusiveness, employee growth, and community involvement.

Customer Care Representatives answer calls regarding health and life insurance coverage and assisting in the enrollment process and servicing policies.

- Answer inbound calls from policy holders

- Handle multiple software systems and complex computer systems

-Provide policy holders with information about their policies and benefits

-Assist with claims on an as needed basis

-Act as advocates for policy holders through claims and billing issues

-Follow up with policy holders on pending issues and follow the case through the end

Training & Onboarding:

To get started, you will commit to 8-12 weeks of training. Training is comprehensive and as such we expect you to limit PTO. After training you will move into a consistent schedule that ranges between 8am-8pm Monday to Friday with one later shift required per week.

Top Skills Details:

Customer service

Empathy

Attention to detail

Problem solving

Multitasking

Additional Skills & Qualifications:

Individuals with the following qualities will be a great fit:

Outgoing and engaging in person and over the phone

Engaged, motivated, and willing to learn

Someone tech-savvy

Customer centric

Positive attitude, and a problem solver

Career-focused

SCHEDULE: Must have availability between 8am-8pm Monday - Friday. Candidates will work a full 40 hours with 4 shifts that are 8-5pm and 1 shift that is 12pm-8pm.

Example: Monday 8a-5p, Tuesday 8a-5p, Wednesday 12p-8p, Thursday 8a-5p, Friday 8a-5p

Must have a minimum of 1-year of customer service experience in call center, retail, or restaurant setting.

Once permanent, excellent benefits are provided, including:

+ Generous paid time off

+ Opportunity to cross function and work with other teams which allows for exposure into future roles

+ Health and Dental insurance

+ Retirement benefits

+ Extensive 8-12 week Training program

+ Opportunity to get your insurance licensing paid for by the company

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.