Customer Care Representative - American Chemistry Coun : Job Details

This position is responsible for the communication with and day-to-day maintenance of CHEMTREC accounts and their representatives. The position is also responsible for processing and maintaining account, contact, and SDS information for new and existing customers as well as customer account related tasks. The position will further handle phone calls and chat communications into the CHEMTREC call centers processing customer requests and fulfilling deliverables for the suite of CHEMTREC products and services. This position reports directly to the Manager, Customer Service.Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.Major Duties and Responsibilities• Answers incoming telephone calls and chat communications, assesses the customer's needs and responding to inquiries by providing requested/applicable information. Records all information in CHEMTREC's Customer Relationship Management (CRM) application.• Provides customer support during the sign-up process, to include, general account information, SDS submission process, and payment status, including technical assistance for our registrants accessing our systems through the internet.• Maintains and updates customer account information through customer communications, both through incoming requests and proactive communications out to CHEMTREC's existing customer base.• Provides customers with billing and account related information when requested along with service reports for the suite of CHEMTREC's products and services.• Receives, processes and maintains customer SDS information provided to CHEMTREC, as well as utilizes SharePoint along with other related technologies and custom programs to manage the SDS provided to CHEMTREC by customers.• Assists customers by delivering on the suite of products and services offered by CHEMTREC.• Builds and maintains effective working relationships with appropriate internal staff and external contacts including, but not limited to customers, vendors, business partners, prospects, emergency response community, and agencies.• Performs other duties as assigned.QualificationsRequired• Associate's degree in a relevant field or two years progressive work experience.• Ability to manage and prioritize multiple projects and tasks, with minimal supervision, exercising sound judgment.• Demonstrated ability to work independently on a variety of complex matters simultaneously while also working in a team environment.• Strong written and oral communication skills as well the ability to listen and communicate with both technical and non-technical customers effectively and provide appropriate solutions.• Working knowledge of Microsoft Office including Outlook, Word, Excel, and PowerPoint.• Ability to work flexible hours as well as a rotating schedule and non-core business hours.Preferred• Bachelor's degree.• Corporate or for-profit work experience. • Experience with MS Dynamics CRM and MS SharePoint.• Knowledge of database and document management concepts, including information retrieval practices.