Customer Care Representative - Thomas Concrete : Job Details

Summary: The Customer Care Representative ensures the highest level of communications with customers to provide order accuracy and resolution of any issues.

Responsibilities:

· Receives and enters orders for concrete products.

· Schedules times and dates of orders

· Ensures accuracy of orders.

· Assists in resolving customer complaints.

· Monitors order status as required.

· May be required to act as a dispatcher.

· Follows all rules and regulations as outlined in Thomas Concrete policies.

· Complies with all environmental, health, and safety policies, procedures, and requirements.

Requirements:

· High School Diploma or GED

· Basic computer skills including Microsoft Excel, typing and data entry

· General knowledge of the construction industry, with knowledge of concrete preferred

· Ability to read and understand written or diagrammatic instructions, including road instructions, manuals, rules, regulations, etc.

· Ability to handle high volume of calls in a positive and professional manner

· Ability to deal effectively with people and work well in stressful situations

· Ability to make decisions based on experience, personal judgment, and data

· Ability to handle frequent distractions from radio, phones, etc.

· Early start times are the norm; may be required to work overtime and weekends

· Bi-lingual (Spanish and English) a plus

Environment:

· This position requires much concentration and focus – subject to stress caused by a changing environment, diversity, and demands in the organization, tight deadlines and workloads.

· Regularly work in a team environment, effectively and efficiently achieving goals, improving processes and resolving problems.

· The duties of this position are conducted in an office setting. Communication occurs through phone, email, text and occasionally face to face.