Customer Care Representative - Givaudan : Job Details

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness, humility, and a spirit of adventure, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There's much to learn from our 79 production sites worldwide, known for their best-in-class processes and procedures. There's many to learn from, with high-performing leaders and caring colleagues to explore ideas and ambitions with. Every day, your energy, your personality, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

As a Customer Care Representative for the world leader in the Fragrance industry, you will process sales orders from receipt through to shipment for assigned customers or affiliates in line with Customer Care guidelines. Act as liaison between the customer, operations and sales team to ensure customers' needs are met in the most efficient and cost-effective way.

You will report to the Supply Chain & Customer Care Manager and be located in our New York office with a hybrid working model (1 day at home and 4 days at the office).

• Manage sales order process from receipt of order through to shipment for assigned customers and affiliates following Customer Care guidelines
• Provide support for assigned customers and affiliates to meet order requirements
• Daily customer communication, operations and sales
• Analyze client schedules and prioritize orders
• Resolve issues and handle customer complaints internally and externally
• Confirm pricing, inventory availability and provide ship date information
• Arrange transportation with forwarders or shipping/freight team, manage process for dealing with International orders including inspection and shipping documentation requirements where relevant
• Prepare Invoices, Debit and Credit notes, process notifications and Customer Returns
• Coordinate with relevant departments to ensure orders are dispatched / delivered on time and manage customer expectations
• Coordinate with planning on information relating to demand planning and stock positions
• Update accurate customer records, including customer specific information, contracts, labelling, packaging and stock requirements
• Provide coverage and support accounts for other team members.
• Know how to diffuse a difficult situation and get resolution with the customers
• Identify opportunities for improvements in customer care

• Bachelor's degree in a related field.
• 1+ years of experience preferred
• Experience in Customer Relationship Management
• Basic Knowledge of SAP or Order Entry Systems
• Basic Inventory Management knowledge
• Microsoft Office Expertise
• Understanding of Incoterms and Shipping Terminology

At Givaudan, you contribute to delightful taste and scent experiences that touch people's lives. You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions. Diversity drives innovation and creates closer connections with our employees, customers and partners. Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.

Nearest Major Market: ManhattanNearest Secondary Market: New York City