Customer Care Representative - Ritter Communications : Job Details

Customer Care Representatives assist both existing and prospective customers with service-related issues or inquires. The assistance this position delivers ranges from billing and account questions to service trouble and changes in services. The CCR is also responsible for performing tasks that help manage customer accounts and promoting services offered by the company. Promotion of services by the CCR often leads to new sales and/or upgrades in service as well as encourages word-of-mouth advertising within the service communities. Must be able to work Monday - Friday 10 am - 7 pm. Essential Job Functions: Answers internal and external, residential customer's calls and emails concerning questions about billing, pricing, product information, & availability; Checks the customer service email queue daily; respond to emails and/or follows-up with phone calls; Sets deferred payment dates for customers having difficulty making payments in full; Educates customers on eligibility for Lifeline ...Customer Care, Representative, Customer Service, Retail, Billing, Communication, Information