Customer Care Specialist - Mary Davis : Job Details

Customer Care SpecialistNormal working days: weekdays* Speak with customer by phone, in person. * Provide information about products and services * Take and recorded orders * Cancel accounts * Receive and processed incoming phone calls from customer or client base * Record details of custome transactions, interactions, inquiries, complaints, comments. * Prioritize data entry daily to ensure customers' needs are met * Ensure that appropriate changes are made to resolve customer concerns * Effectively identified customer concerns over the phone * Determine charges for services requested * Collect deposits or payments * Arrange for billing * Refer unresolved customer grievances for further investigation * Determine whether losses are covered by insurance * Respond to customer inquiries * Notify customers of claim investigation results, any planned adjustments. * Resolve customer service or billing complaints by exchanging merchandise, refunding money, adjusting bills, offering credit. * Compare disputed merchandise with original requisitions and information from invoices * Prepare invoices for returned goods * Assess validity of customer complaints * Determine possible causes of customer complaints * Communicate with a clear, distinct voice * Maintain effective working relationships with customers, sales personnel, internal departments, stores. * Strategically targeted customers for increased sales * Provide sales support * Maintain a positive and professional phone demeanor * Performs office duties such as data entry, word processing, filing, copying. * Identify areas for improvement