Customer Care Specialist - SuperCare Health : Job Details
Customer Care Specialist
SuperCare HealthJob Location : City Of Industry,CA, USA
Improving the lives of those with chronic care diseases while providing solutions to our customers.
Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Matching passion with careers, here hard work has never been so satisfying.
PLEASE NOTE THIS IS AN IN-PERSON ROLE
Essential Duties:
Under the general supervision of the Customer Care Supervisor, a Customer Care Specialist is responsible for maintaining a positive, helpful attitude and approach in providing excellent customer service to all customers which includes; patients, clients, referral sources, physicians, sales representatives, and fellow coworkers.
Responsibilities:
* Answers incoming phone calls and faxes, takes customers' orders for durable medical and respiratory equipment, repairs, supplies, and other miscellaneous items
* Maintains open communication with patients/clients and referral sources
* Responds to patient/client questions and problems
* Services walk in customers as needed
* Prepares intake, gathers all necessary information about referral, patient demographics, contact person, physician, diagnosis, discharge time and place, item(s) requested
* Gathers all necessary documentation, prior to delivery CMN, Rx, ABG, Care Plan, Auth, etc.
* Verifies medical necessity with physician
* Verifies eligibility and coverage with Insurance and carrier according to guidelines or contract
* Verifies payer (with matrix), obtains authorization, expiration date
* Verifies patient demographics and prior equipment usage with patient
* Informs patient of financial responsibilities: copay, share of cost, deductible, etc.
* Enters data and each order (new or otherwise) in system accurately and in a timely manner
* Processes closet and on call orders as received
* Enters notes in appropriate areas of insurance, general, and authorizations in the computer system
* Process orders to shipping or dispatching for Technician or RT deliveries
* Remains knowledgeable on product and insurance coverage issues in order to inform patients of copays and other benefit information
* Attends all departmental meetings, company meetings, and in-services
* Reports to work daily and is ready to work at the scheduled start time
* Works Saturday assignment as needed or scheduled
* Performs any other duties that may be requested by supervisor or management
* Understand and adheres to all of SuperCare Health company policies
* To remain knowledgeable to date on all products, guidelines and insurance coverage trends
* Maintain a professional safe and clean work environment.
* Understand and adheres to all of SuperCare Health company policies.
* Perform all other duties as assigned and required
* Must meet minimum of monthly goals
* Schedule- varying start times
* Fundamental Computer Skills
Education and or Work Experience Requirements:
* Experience with Medical Supply Company
* Knowledge of diagnosis and Medical terminology
* Excellent Customer Service skills
* Detail oriented
* Previous Management/Supervisor or Lead experience
* Proficiency in Microsoft Word, Outlook, and PowerPoint
* Experience in healthcare, medical and/or HME industry (preferred)
* Be able to work on multiple tasks. Plan and prioritize actives to achieve results and meet deadlines
* Strong organizational skills and detail oriented
* Bilingual Spanish Preferred
Location
* Corporate location is in City of Industry.
Benefits:
* Medical
* Dental
* Vision
* Flexible Savings Account
* 401K
* Voluntary Life Insurance
* Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day.
Perks:
* Paid Training
* Paid Time Off
* Sick Time
* Growth Opportunities
* Employee Referral Reward Program
* Employee Discount Program
Any employment proposal is contingent upon satisfactory completion of: Background Check, Reference Check(s), Driving Record (if applicable), Pre-employment Drug and TB Tests
What SuperCare Health is About
SuperCare Health is a comprehensive, post- acute care, respiratory services company, focused on managing high-risk respiratory patients in their homes.
Today, SuperCare health manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest-rated satisfaction scores from both our customers and patients.
Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, innovative solutions. Our end-to- end care solutions, from the hospital to the home, close gaps in care, reduce costs of care and improve outcomes. Our in-home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program.
We are uniquely structured to be a responsive and agile community provider, yet we also possess the stability and effectiveness of a large enterprise. As a thriving business, our chief focus is on what really matters: reducing hospital re-admissions, optimizing outcomes and improving the lives of patients with chronic care diseases, every day.``
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Company Website
Company Business Hours - 8:30 AM - 5:30 PM PST
Araceli Richardson - Jr. Recruiter LinkedIn