CUSTOMER CARE SPECIALIST - Haynes Furniture / The Dump : Job Details

DescriptionPosition Overview: Customer Care Specialist Are you ready to embark on a customer-centric journey where your passion for excellent service will shine? We're seeking dynamic individuals to join our team as Customer Care Specialists, where you'll be at the forefront of delivering exceptional customer experiences. As a Customer Care Specialist, you'll have a direct impact on our customers' satisfaction and loyalty. Your role is pivotal in ensuring seamless interactions, resolving issues, and enhancing our brand reputation in the world of e-commerce and retail. Your dedication will leave a lasting impression on our valued customers. THIS POSITION IS BASED IN-OFFICE AND REQUIRES ONSITE PRESENCE LOCATED IN VIRGINIA BEACH.Company Overview: We have KING SIZE career opportunities at Haynes and The Dump! Haynes Furniture and The Dump has been family owned and operated for four generations ever since Ellis Strelitz founded the very first store in Norfolk, Virginia. Since 1898, our company has been guided by one simple principle - always give our customers more value for their money. For over 125 years, we've remained committed to that belief and work each day to inspire ourselves and community to never settle on quality, value, and service. That strong sense of purpose has enabled our company to grow from a single store in Norfolk, Virginia to one of the largest home furnishings retailers in the country. today, we're proud to make comfort and luxury truly affordable to all through our: Worldclass Websites haynesfurniture.com thedump.com The Dump Luxe Factory Outlets Atlanta, GA - Chicago, IL (Deerfield) - Chicago, IL (Lombard)- Dallas, TX- Houston, TX- Tempe, AZ Hampton, VA- Norfolk, VA- Richmond, VA Haynes Furniture Showrooms Virginia Beach, VA- Newport News, VA- Richmond, VA (West End)- Richmond, VA (Chippenham) Key Responsibilities:

• Handle incoming calls, outbound calls, online chats, and emails promptly to ensure customer satisfaction.
• Assist customers by answering questions about products, purchases, and scheduling deliveries or pickups for online orders.
• Facilitate online purchases, including managing shopping carts, order add-ons, and reselections.
• Ensure order accuracy, completeness, and payment verification to prevent delays or issues.
• Advocate for customers by coordinating product restoration, service orders, and warranty claims.
• Process transactions, resolve customer inquiries, and address concerns promptly.
• Provide solutions for damaged items, delivery issues, and other concerns.
• Collaborate with the Customer Care Leadership Team to achieve the best customer resolutions.
• Assist customers with finance-related questions.
• Handle social media messages and reviews promptly and professionally.

Requirements

• Strong verbal, written, and interpersonal communication skills.
• Excellent customer service skills and a genuine enthusiasm for assisting customers.
• Effective problem-solving abilities and excellent time management.
• Previous experience in e-commerce, customer service, or customer support preferred.
• Proficiency in MS Office, Excel, and web browser environments.
• Familiarity with social media platforms such as Facebook, Twitter, and Yelp. Education and Training
• Education: High school diploma
• Experience: 1-2 years of previous customer service experience and/or call center experience preferred. Training provided for the right candidate. Second language proficiency is a plus.