Customer Care Specialist - Children of America : Job Details

About Children of America (COA): At COA, we are more than an organization; we are a unique blend of individuals, principles, and pride that forms a vibrant and diverse community. Our strength lies in this special blend of people and values.

Job Description: The Customer Care Specialist (CCS) serves as a pivotal liaison between parents/families and COA, providing essential customer service information and resolving or directing emerging issues related to policies, procedures, efficiencies, or other concerns.

Who Would I Interact with? In this role, you will engage in daily interactions with parents, School Directors, Assistant Directors, and senior leadership.

Job Requirements to be successful in this role:

• Strong communication and customer service skills
• Energetic and flexible
• Ability to work independently and collaboratively
• Strong organizational skills and attention to detail
• Effective multitasking and prioritization
• Proficiency in Microsoft Office, Google Suite, and other computer applications
• Strong decision-making, problem-solving, and creative thinking skills

Day-to-Day Responsibilities:

• Manage all incoming calls to Customer Care, identifying and assessing customers' needs for satisfaction.
• Build sustainable relationships and trust through open and interactive communication.
• Handle customer complaints, route calls appropriately, provide solutions within time limits, and follow up to ensure resolution.
• Maintain records of customer interactions, process communication, and file documents.
• Adhere to communication procedures, guidelines, and policies.
• Go the extra mile to engage customers.
• Provide Receptionist Support between 12 pm - 1 pm daily (must remain at the reception station during this period).
• Respond to Google, Yellow Pages, White Pages, Facebook, and other directory reviews. Note: Yelp reviews will be addressed by the Marketing department. Respond within 24 hrs. of the review posting via the Local Marketing portal.
• Manage the intranet, collecting data/content and making monthly postings. Ensure the intranet is updated with all corporate communication and maintain the calendar (training schedule, meetings, summit dates, etc.). CCS is responsible for updating other campus content.

Our Shared Mission:

• Accountability: Empower self-decision making by accepting responsibility and learning from mistakes to serve COA's mission, vision, and values.
• Collaboration: Align solutions that understand the needs of stakeholders to serve COA's mission, vision, and values.
• Growth Mindset: View obstacles as opportunities for growth, accepting feedback to enhance the development of employees and the organization.
• Integrity: Go beyond honesty and loyalty by considering the impact of decisions and doing what's right for all stakeholders.

THE BENEFITS OUR ENROLLMENT SPECIALISTS ENJOY:

• Internal Career Advancement Opportunities
• Childcare Assistance Program
• Educational Assistance/Reimbursement
• Employee Referral Bonus
• Recognition Programs
• Medical, Dental, Vision
• 401(k), Life, Accident, & Disability
• Paid Vacation/ Paid Holidays

Children of America is an equal opportunity employer and a drug-free workplace.

All job offers are contingent upon the successful completion of a background check and the submission of the required state documents.