CUSTOMER CARE SPECIALIST - SHOWROOM - SuperCare Health : Job Details

Improving the lives of those with chronic care diseases while providing solutions to our customers.

Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Matching passion with careers, here hard work has never been so satisfying.

PLEASE NOTE THIS IS AN IN-PERSON ROLE

Essential Duties:

Under the general supervision of the Customer Care Supervisor, a Customer Care Specialist is responsible for maintaining a positive, helpful attitude and approach in providing excellent customer service to all customers which includes; patients, clients, referral sources, physicians, sales representatives, and fellow coworkers.

Responsibilities:

* Services walk in customers

* Maintains showroom cleanliness and organization

* Responsible for display and rotation of durable medical equipment, suggesting new products and promoting customer interest

* Maintains adequate stock levels (for lead showroom customer services only).

* Prepares order list for Purchasing Department (provides to supervisor to order).

* Monitors cash register and perform closing functions at the end of day.

* Answers incoming phone calls and faxes, takes customers' orders for durable medical and respiratory equipment, repairs, supplies and other miscellaneous items.

* Responds to patient/client questions and problems

* Prepares intake, gathers all necessary information about referral, patient demographics, contact person, Physician, Diagnosis, discharge time and place, item(s) requested

* Gathers all necessary documentation, prior to delivery CMN, Rx, ABG, Care Plan

* Verifies eligibility and coverage with insurance and carrier according to Guidelines or Contracts

* Verifies payer (with matrix), obtains authorization, expiration date

* Process all closet orders for Harbor UCLA

* To remain knowledgeable to date on all products, guidelines and insurance coverage trends

* Maintain a professional safe and clean work environment.

* Understand and adheres to all of SuperCare Health company policies.

* Perform all other duties as assigned and required

* Must meet minimum of monthly goals

Education and or Work Experience Requirements:

* Experience with Medical Supply Company

* Knowledge of diagnosis and Medical terminology

* Excellent Customer Service skills

* Detail oriented

* Proficiency in Microsoft Word, Outlook, and PowerPoint

* Experience in healthcare, medical and/or HME industry (preferred)

* Be able to work on multiple tasks. Plan and prioritize actives to achieve results and meet deadlines

* Strong organizational skills and detail oriented

Location

* Corporate location is in City of Industry.

Benefits:

* Medical

* Dental

* Vision

* Flexible Savings Account

* 401K

* Voluntary Life Insurance

* Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day.

Perks:

* Paid Training

* Paid Time Off

* Sick Time

* Growth Opportunities

* Employee Referral Reward Program

* Employee Discount Program

Any employment proposal is contingent upon satisfactory completion of: Background Check, Reference Check(s), Driving Record (if applicable), Pre-employment Drug and TB Tests

What SuperCare Health is About

SuperCare Health is a comprehensive, post- acute care, respiratory services company, focused on managing high-risk respiratory patients in their homes.

Today, SuperCare health manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest-rated satisfaction scores from both our customers and patients.

Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, innovative solutions. Our end-to- end care solutions, from the hospital to the home, close gaps in care, reduce costs of care and improve outcomes. Our in-home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program.

We are uniquely structured to be a responsive and agile community provider, yet we also possess the stability and effectiveness of a large enterprise. As a thriving business, our chief focus is on what really matters: reducing hospital re-admissions, optimizing outcomes and improving the lives of patients with chronic care diseases, every day.``

Connect With Us!

Company Website

Company Business Hours - 8:30 AM - 5:30 PM PST

LinkedIn

Twitter

Facebook

Instagram

Araceli Richardson - Jr. Recruiter LinkedIn