Customer Care Success Representative - Saxco International LLC : Job Details

What is a Customer Care Success Representative?

As a Customer Care Success Representative, you are passionate about providing an exceptional experience for our customers. You will be primarily responsible for providing superior service in a dynamic and evolving work environment. Reporting to the Customer Care Success Manager you will be responsible for the timely response to customer account queries as assigned to you by providing the best possible experience for the customer and by working with the internal functions to deliver on time and in full.

What is a Customer Care Success Representative responsible for?

• Be the primary contact for your customer's account, transactional, and procedural queries.
• Partner with our customers and account managers to provide exceptional service and timely information on all customer queries
• Maintain a high level of professionalism with clients and works to establish a positive rapport with internal and external stakeholders
• Maintain up-to-date knowledge of Saxco products, services, policies, and procedures to provide accurate and complete information to both internal and external customers
• Escalate customer conflicts in a timely manner to your manager for quick resolution.
• Effectively monitor and respond through email, phone, and web chat mediums
• Be the Liaison between sales and Saxco in all matters pertaining to your customer accounts
• Actively participate in building a supportive team environment that fosters positivity and engagement

Your Qualifications

• Post-secondary education preferably
• A minimum of 3 years of experience in a customer success role, in a fast-paced distribution environment preferably within the agricultural, food service or packaging industries
• Proficiency, in both written and verbal English, is a requirement
• Excellent communication skills, listening and writing skills combined with a genuine desire to serve the customer
• Excellent ability to enter data quickly and accurately
• Ability to accurately maintain orders and delivery schedules
• Be a self-starter who leverages opportunities to improve your skills and capabilities that you can utilize to build your personal brand
• You can easily navigate between different computer applications and multi-task while having a great conversation with customers
• A passion for delivering great customer service and desire to be part of a team that succeeds and be willing to do your part to ensure that success
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Works well within a team environment and independently
• Works well under pressure