Customer Care Team Client Advisor Manager - Clark Insurance : Job Details

Company:

Marsh McLennan Agency

Description:

Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. More than 11,000 of the industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as a Client Advisor Manager at Marsh McLennan Agency (MMA).

MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC).

A day in the life.

As our Client Advisor Manager on the Private Client Services National team, you'll be responsible for managing a team of client advisors and insuring exceptional client experience within our Customer Care Team.

* Develops, implements and monitors workflows and procedures to ensure high quality service and compliance to agency standards.

* Drives a client-focused service environment.

* Assists in resolving complex client or underwriting issues.

* Continuously improves the quality and consistency in the client experience.

* Coaches, supervises and trains colleagues, structuring the training to achieve high performance and an excellent client experience.

Our future colleague.

We'd love to meet you if your professional track record includes these skills:

* 5+ years personal insurance background required, with experience leading teams.

* P&C License required.

* Able to independently quote most coverages for existing clients and have familiarity with excess & surplus placements.

These additional qualifications are a plus, but not required to apply:

* High-net worth clientele and carrier experience preferred.

* Experience leading client facing teams.

* Call Center Experience

We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some benefits included in this role are:

* Generous time off, including personal and volunteering

* Tuition reimbursement and professional development opportunities

* Hybrid and flexible work

* Charitable contribution match programs

* Stock purchase opportunities

* Inclusive Culture

* Competitive compensation

To learn more about a career at MMA, check us out online: or flip through our recruiting brochure:

Follow us on social media to meet our colleagues and see what makes us tick:

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The applicable base salary range for this role is $89,600 to $158,300. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other wellbeing programs as well as employee assistance programs.

Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and

ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

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