Job Location : San Francisco,CA, USA
About the role
As an (In-Life) Customer Delivery Manager (“CDM”) you will be responsible for leading the service delivery of our Group Services to one or many Customers. The specific Service Lines/Offerings and Customer(s) will be assigned by your Line Manager. You may be a part of a team of Customer Delivery Managers on a larger account, or you may take responsibility for the full scope of services on a smaller engagement or set of accounts.
Within your area of responsibility, you will contribute to an effective governance model to manage the teams and partners who deliver the service, ensuring that high quality and customer satisfaction are maintained, that issues are successfully addressed and that the services meet their contractual and financial performance targets.
You will engage stakeholders within the customer organization. You'll make sure that Computacenter is responsive to their needs and that they understand the quality and value that we deliver for them.
What you'll be doing
You will lead and manage several Team Leaders, both directly and indirectly through a matrix management. You'll implement and operate an effective governance model (both internal & Customer) to ensure that the Services are delivered to satisfy both the Customer's and Computacenter's required outcomes, leading the day to day running of the Operations which includes, but is not limited, to:
You'll also play a key role in the account leadership team working together to grow the Computacenter business with the Customer. As part of your role, you will be a coach and mentor to other employees to ensure the continuous development of Computacenter and its people, not just as a Line Manager within your own team. You'll also have a responsibility to engage and play a part as a Senior Manager in the wider organization, working within strategic change and ongoing transformational initiatives in our Group Delivery business.
What you have
What you can expect
There's so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.
About us
Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We're a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country's best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us
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