CUSTOMER ENGAGEMENT COORDINATOR - Rosina Food Products : Job Details

Key Responsibilities

• Collaborate with Customer Engagement Team Specialists to support sales activities and maintain customer relationships.
• Respond to customer inquiries, manage service requests, and provide solutions for customer issues.
• Coordinate with the Order Entry department for unique customer requests.
• Maintain and update customer information in relevant systems.
• Work with Operations and Logistics teams on documentation for shipments and other customer-related matters.
• Prepare reports and support the team with administrative tasks as needed.
• Provide coverage for the company receptionist and the Cash & Carry outlet as required.

Qualifications

• Associate's degree preferred; 1-3 years of relevant experience in customer service or administrative roles.
• Strong data entry skills with attention to accuracy and speed.
• Proficiency in Microsoft Excel and Word; familiarity with Customer Management Systems is a plus.
• Excellent organizational and communication skills, both verbal and written.

Work EnvironmentThis role is based in an office setting with occasional responsibilities in customer-facing environments. Reasonable accommodations can be made for individuals with disabilities.Rosina Food Products Inc. is an Equal Opportunity Employer, and we look forward to welcoming a new member to our team! Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)