Customer Engineer - Pivotal Partners : Job Details

Pivotal Partners is exclusively partnered to scale a Series A ($20 Million) Accel backed Observability platform.

We are looking for a Senior Customer Engineer with a strong background in observability and cloud-native technologies to join our team. This role is a blend of technical expertise and customer engagement, helping prospects and customers understand the value of our platform through demos, proof of concepts (POCs), and deep technical discussions.

Location: New York Metro Area

Key Responsibilities:

• Technical Discovery & Solutioning: Engage with customers to understand their challenges and business objectives, demonstrating how our platform can help.
• Demos & Presentations: Deliver compelling product demonstrations tailored to various stakeholders, from engineers to C-level executives.
• Proof of Concepts (POCs) & Trials: Design, implement, and support customer POCs, ensuring successful outcomes and showcasing our platform's value.
• Technical Implementation & Support: Assist customers with onboarding, deployment, and configuration of our platform, ensuring a smooth and efficient experience.
• Customer Collaboration: Work with prospects, engineering teams, and customer success to troubleshoot issues, optimize adoption, and drive long-term success.

Requirements:

• Strong experience as a DevOps Engineer, building high-performance and scalable systems.
• Hands-on expertise with cloud-native technologies and managing production applications.
• Proficiency in Go or Java (experience in both is a plus).
• Experience with observability tools such as OpenTelemetry or Prometheus.
• Strong troubleshooting skills, particularly in distributed systems and cloud environments.
• A proactive, self-driven approach with the ability to work autonomously while collaborating effectively within a team.