Customer Experience Analyst - CRG : Job Details

Customer Experience Analyst

CRG is partnered with a large American retail company with over 100 years of service in the search for a Customer Experience Analyst to join their team. The ideal candidate will be a analytical, tech-savvy self-starter with a passion for marketing and a demonstrated ability to generate creative solutions!

Opportunity Type: 6-month contract with possible extension

Compensation: $35.00-$45.00/Hour (dependent on experience)

Schedule: HYBRID - Monday - Friday 8:30am-4:30pm

Location: Mooresville, NC

Responsibilities:

• Develop and implement digital strategies to enhance company brands, products, and services.
• Collaborate with stakeholders to ensure goals and objectives are met.
• Develop and maintain relationships with third-party vendors.
• Assist in the development and execution of digital campaigns.
• Generate reports to track digital performance.
• Analyze key performance indicators to identify opportunities to improve the online experience and drive conversion.
• Leverage inputs from CSAT, reviews and Q&A to continuously improve the overall customer experience for assigned brand(s).
• Provide accurate reporting and insights across the digital channel related to content, product information, assortment and competitive gaps/opportunities.
• Effectively improve conversion and basket by leveraging data to optimize cross-sell, up-sell and bundling strategies.
• Create project plans and align with merchandising and supplier to drive execution.

Qualifications:

• Bachelor's degree in business, marketing, finance, statistics or related field
• 2-3 years e-commerce/digital/retail merchandising, digital marketing or vendor management
• Proven experience with major consumer brands and how to support/differentiate them in the digital space
• Experience utilizing Adobe Analytics, Looker, DART preferred

Category Code: JN009