Customer Experience Associate I - Conduent State & Local Solutions : Job Details

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

JOB DESCRIPTION

• Field incoming calls in the fast-paced EasyPay (MetroCard) Account Service Center in compliance with established call handling standards.
• Become knowledgeable in EasyPay policies and procedures and be able to accurately provide information to customers.
• Provide service and assistance to customers regarding account maintenance, payment processing, close accounts and general information.
• Complete and submit all necessary daily paperwork.
• Balance and reconcile payments processed at the end of the day.
• Work alternate Saturdays 8:55 a.m. – 2:05 p.m. shift
• Work schedule will initially be 8:30 a.m. to 5:30 p.m. M-F with alternate Saturdays. Must be flexible to work other shifts as needed. Flexibility to work additional hours when required is necessary.
• Report to a Supervisor and accept instruction from Team Leads.
• Possess excellent personal time management and dependability are requirements

EDUCATION:

• High School Diploma is required for this position.

QUALIFICATIONS

The individual in this position must have prior clerical/ customer service work. In-person customer service experience a plus. Must have excellent customer service and communication skills and must be capable of entering data both accurately and efficiently. In addition, you must be computer literate and have good mathematical skills.

Join a rapidly growing organization that can support your career goals

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Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated pay for this role is $16.50/hr

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.