customer experience expert - Randstad : Job Details

customer experience expert.

+ frederick , maryland (remote)

+ posted 2 days ago

**job details**

summary

+ $70 - $80 per hour

+ contract

+ bachelor degree

+ category computer and mathematical occupations

+ reference1075692

job details

job summary:

Randstad Federal is seeking a Customer Experience Expert in support of a program at IRS

location: Frederick, Maryland

job type: Contract

salary: $70 - 80 per hour

work hours: 8am to 4pm

education: Bachelors

responsibilities:

+ Lead role understanding the application of Customer Experience (CX) within the context of a Federal Agency including specific methodologies and techniques that would be leveraged in context of citizens and recipients of agency services.

+ Demonstrable skills in Heuristic evaluation methods, observation techniques, research formats (surveys, observation, interviews, etc.), and customer experience journey mapping.

+ Experience in assessing and filtering insights, generating and framing insights; and Generating ideas with the end goal of making insights and ideas actionable.

+ Core competencies include modeling, written, analytical, and communication skills.

+ Additional competencies include relationship building, problem solving, product knowledge, and digital literacy.

qualifications:

+ Experience level: Experienced

+ Minimum 8 years of experience

+ Education: Bachelors

skills:

+ Customer SegmentationEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected] offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.