Customer Experience - Michaels : Job Details

Store - ALBANY-CLIFTON PARK, NY

Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

+ Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results

+ Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs

+ Plan and lead the execution of class and in-store events in accordance with Company programs

+ Lead the omnichannel processes

+ Manage and execute shrink and safety programs

+ Assist with cash reconciliation and bank deposits

+ Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed

+ Assist with the onboarding of new Team Members

+ Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development

+ Serve as Manager on Duty (MOD)

+ Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others

+ Acknowledge customers, help locate the product and provide solutions

+ Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget

+ Manage and execute the shrink and safety programs

+ Cross train in Custom Framing selling and production

+ In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager

**Other duties as assigned**

**Preferred Knowledge/Skills/Abilities**

**Preferred Type of experience the job requires:**

+ Retail management experience preferred

**Physical Requirements**

**Work Environment**

+ Ability to remain standing for long periods of time

+ Ability to move throughout the store

+ Regular bending, lifting, carrying, reaching, and stretching

+ Lifting heavy boxes and accessing high shelves by ladder or similar equipment

+ If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.

+ Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

**Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.**

**Total Base Pay Range for this Position:**

$16.00 - $22.20

At The Michaels Companies Inc, **our purpose is to fuel the joy of creativity** . As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com ( and Michaels.ca . The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels ( , a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, **Michaels is the best place for all things creative.** For more information, please visit? www.michaels.com

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com . In addition, we offer a hybrid work schedule for our Support Center Team Members.

**Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.**

_Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-###-#### (1800-MICHAEL)._

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