Customer Experience Manager - VIP Hospitality, LLC : Job Details

About VIP Hospitality LLC

Incorporated in 2004, our company seeks to efficiently elevate the experience of valued patrons and guests served by our contractees exclusively within the hospitality, travel, and tourism industries.

About the Role

As a Customer Experience Manager, you will play a key role in enhancing the overall experience of passengers within the airport environment. This role involves monitoring service quality and ensuring exceptional customer care. You will be responsible for auditing operational processes to guarantee compliance with contract terms and improving service standards based on feedback and data analysis. Your work will help guide training and mentoring efforts and thereby create a seamless and satisfying experience for travelers, while ensuring the company meets its contractual obligations.

What We Offer You

The introductory to maximum salary anticipated for this position is between $67,750 and $92,500 per year. Those working with us will enjoy access as full-time team members to medical, dental, and vision insurance offerings, a matching 401(k), and paid time off.

What We Seek from You

The ideal candidate would have 3 to 5 years of customer service or service operations management experience in the airport or travel industries, leadership experience of at least 1-2 years, strong communication and organizational skills, as well as proficiency in the use of surveys, data workbooks, customer relationship management software, data analysis and service quality/audit experience. This individual will be effective at both managing customer service and operational duties.

Additional Considerations

To work you must provide necessary documentation to prove employment authorization, and for work specifically at an international airport, you will be required to provide necessary documentation and obtain clearance for an airport ID, passing any background check and drug screenings post-offer of employment.

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