Customer Experience Office Manager - Amata Law Office Suites : Job Details

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This range is provided by Amata Law Office Suites. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$55,000.00/yr - $65,000.00/yr

About Us:

Amata is a Full-Service Administrative Solution for Legal Professionals. We are a fractional support services company providing professional service firms with flexible staffing solutions and alternative office options. Our promise is to strengthen business operations through structure, people, and services.

Our vision is to support more law firms with flexible office and staffing options than any organization in the world.

Ideal candidates possess the following skills:

• Communication Skills: Strong verbal and written communication skills with the ability to interact effectively with customers and team members.
• Organizational Skills: The ability to manage multiple tasks, prioritize responsibilities, and keep the office running smoothly.
• Problem-Solving Skills: Use critical thinking skills to promptly and creatively address customer issues, ensuring their satisfaction.
• Empathy and Interpersonal Skills: Understanding customer needs and fostering positive relationships to enhance the customer experience.
• Analytical Skills: Ability to interpret data and feedback to make informed decisions about improving customer experiences.
• Leadership and Team Management: Skill in leading and motivating a team to deliver high-quality customer service.
• Time Management: Effectively manage time to ensure tasks are completed efficiently and deadlines are met.
• Adaptability: Being flexible and open to change, especially in fast-paced environments.
• Attention to Detail: Ensuring that all aspects of customer interactions meet high standards.
• Quick Study: The ability to learn quickly and work independently while knowing when to collaborate.

Responsibilities:

• Office Management: Coordinating administrative functions, managing office resources, and supervising staff to ensure smooth operations.
• Revenue Generation: Assist with increasing and maintaining support services revenue.
• Customer Service: Developing and implementing customer service protocols, addressing customer inquiries and concerns, and ensuring customer needs are met to foster satisfaction and loyalty.
• Team Leadership: Leading and managing a team, providing training, support, and guidance to ensure employees are equipped to deliver excellent customer service.
• Feedback and Improvement: Gather customer feedback, analyze it, and work with the team to implement improvements based on this feedback to enhance the overall customer experience.
• Collaboration: Work with other departments to align customer service goals with company objectives and ensure a cohesive approach to customer satisfaction.

Requirements:

• Bachelor's Degree
• Minimum of 2 years of related management experience
• High-level knowledge of Microsoft Office software and applications
• Possess an Illinois Notary Public certificate or be willing to obtain one within 6 months of hire date

Mid-Senior level

Full-time

Legal Services