Customer Experience Partner - Maersk : Job Details

Owns and manages the customer experience of small/mid-sized customers(Essential Services Customers). Has responsibility for the end to endcustomer experience in compliance with all company procedures.

The opportunity:

We are looking for a dynamic customer experience professional with a deep understanding of Maersk's strategy, business drivers, robust operations, and procurement experience.

Key Responsibilities:

• Serve as a trusted extension of our clients' operations teams, providing dedicated support and service to ensure their success.
• Collaborate with internal teams in the US and China, as well as other key stakeholders, to drive operational efficiency and revenue growth.
• Proactively address and resolve daily client requests, ensuring timely and professional communication.
• Facilitate and synchronize operational activities to meet client needs, coordinating with internal teams to ensure seamless execution.
• Monitor and track operational performance against client service agreements, identifying areas for improvement and implementing changes as needed.
• Escalate potential risks to the Account Executive, ensuring prompt resolution and minimizing impact on clients.
• Identify and assess client expectations, implementing changes in collaboration with the Account Executive to exceed those expectations.
• Oversee financial aspects for assigned accounts, including managing aging, sales orders, and raw goods purchases.

We are looking for:

• At least 2 years of industry experience in oceans, transportation, logistics, or a related supply chain field, with a solid understanding of logistics and supply chain management principles.
• Proven track record of delivering exceptional customer service, with a dedication to meeting client needs and exceeding expectations.
• Ability to thrive in a fast-paced environment, managing multiple priorities and deadlines with ease.
• Experience managing client relationships or programs is a strong plus.

Company Benefits:

• Medical
• Dental
• Vision
• 401k + Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)
• And more!

Notice to applicants applying to positions in the United States:

You must be authorized to work for any employer in the U.S.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

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