Job Location : San Jose,CA, USA
SUMMARY:Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.The Customer Experience Representative helps grow top-line sales by driving the customer experience. In addition, the Customer Experience representative supports operational excellence by supporting process conformity and improvement.You should have hands-on experience interacting with customers via phone, email, and web chat to determine their needs and connect them with the resources they need to purchase. You will assist in managing inbound marketing leads from inquiry to connection with our sales team. As customer requests arise, you will also be involved in the order management and returns process.As of November 2023, we have been acquired by Snap-On Tools.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
SUPERVISORY RESPONSIBILITIES: none
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
LANGUAGE SKILLSEffective communication skills to deliver feedback to team members as needed.Excellent verbal and written communications skills.
MATHEMATICAL SKILLSStrong mathematical and problem-solving skills required. Able to lead a team through the complete 8D problem resolution process. Able to interpret KPIs and recognize trends in key metrics that require intervention. Understand and interpret SPC and other statistical methods used to control process outputs.
REASONING ABILITYStrong adaptability to work in a fast-paced, dynamic environment with shifting priorities and handle multiple tasks simultaneously.Strong analytical and problem-solving abilities to gather, interpret, and analyze sales data and metrics.
CERTIFICATES, LICENSES, REGISTRATIONS
PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Travel to may be necessary for trade shows, meetings or site visits.
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