CUSTOMER EXPERIENCE REPRESENTATIVE - STAND DESK : Job Details

Customer Experience is the hub of client support and advocacy at STAND DESK. Whether it's helping with a simple question, solving a complex issue, or turning feedback into action to make our product easier to use, STAND DESK Support knows our clients inside and out, and does everything necessary to ensure a consistently positive experience. There's nothing quite like awesome support, and it takes a team of attentive, empathetic, and critical thinkers who constantly strive for perfection!

• Expertly address complex questions via email and phone within 24 hours, providing answers that are quick and easy to understand.
• Smoothly convert leads into customers while cross and upselling.
• Exceed expectations by creating “wow.. no ones ever done that for me before” moments with our customers.
• Convert unhappy customers into raving fans.
• Be the voice of STAND DESK in our Social Media community.
• Represent STAND DESK with pride and passion, using your ‘Voice' to communicate with customers in a friendly, professional manner.
• Run point on customer issues that require masterful coordination between multiple STAND DESK teams.
• Maintain and update customer cases accurately.
• Thoroughly document case actions and follow our Desk.com label and custom field guidelines, ensuring all cases are accurately categorized.

• Have a minimum of 2 years experience in customer service and a flare for sales.
• Obsessively organized, detail-oriented, and sincerely empathetic - you always keep calm under pressure.
• Type 50+ wpm, adept with Desk.com, Google Apps, MS Office, and Social Media.
• Compelling writer who crafts grammatically impeccable emails, oh and you're just as articulate on the phone.
• Self-sufficient and hate being babysat, because who likes babysitting?
• “Zero inbox” master who is able to share your methods with the rest of the team.
• Bachelor's Degree from an accredited university (preferred).