Customer Experience Representative - Order Writer - Dura Supreme Cabinetry : Job Details

Job Type Full-timeDescriptionAbout Dura Supreme:Dura Supreme manufactures premium semi-custom kitchen cabinets and bath vanities and our production jobs perform a variety or operations from cutting and finishing cabinets (sanding staining or paintingto assembly, shipping and warehouse duties. Our 220,000 square foot facility in Howard Lake, MN and is home to more than 400 employees.On top of our industry leading wages, Dura supreme offers a competitive benefits package with medical/dental/vision/401k match. Looking for paid time off? We offer two week of paid vacation, seven paid holidays and a week of paid personal leave each year to new employees.Job Summary The Customer Experience Representative is responsible for providing the best customer service in the cabinet industry by providing prompt and effective responses to inquiries and concerns for dealers, sales representatives, and internal customers. They are also responsible for screening, examining, clarifying, and accurately entering orders for Dura Supreme products.Shift Time: Monday - Friday 8am- 4:30pmPay range: $19-$21 per hour *based off experience.Essential Duties and Responsibilities

Insures prompt and courteous customer service by providing accurate information to our dealers.

Processes invoices, JAA credits, priority orders, and special color requests.

Consults with Custom Quoting, Purchasing, and the Customer Experience Manager about special cabinet availability, prices, solutions for unique situations, and design alternatives.

Screens, analyzes, and enters orders received from Dura Supreme dealers.

Compares and analyzes customer layouts to actual order; calls dealers for clarification of specific details, missing information, and to discuss further options.

Prepares various shop floor sketches and proofs sketches back from the Drafting department.

Faxing and filing.

Proofreads teammate's orders for accuracy.

RequirementsPreferred Qualifications:

• Customer Care Experience is required
• Communication
• Pleasant and professional telephone skills
• Attention to detail
• Organization
• Computer literacy
• Math Aptitude

Why Dura Supreme? Company offers Full BenefitsMedical InsuranceDental InsuranceVision Insurance401(K) with company match,Flex Spending AccountLife insuranceShort-term DisabilityPaid Vacation & HolidaysEmployee discountsEqual Employment Opportunity MasterBrand Cabinets LLC is an equal-opportunity employer. MasterBrand Cabinets LLC's policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by applicable federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.Reasonable Accommodations MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at [email protected].