Customer Experience Specialist-Elevate Service & Satisfaction! - Ultimate Staffing : Job Details

Ultimate Staffing Services is currently seeking a dedicated Customer Experience Specialist to join a dynamic Amusement and Redemption services company located in Cockeysville, MD. This full-time, in-office role is designed for a detail-oriented, highly motivated, and organized professional who thrives in a fast-paced environment. With an immediate start date, this position offers a unique opportunity to enhance customer satisfaction and elevate service standards.

• Salary: $40,000 - $45,000 (based on experience)
• Schedule: Monday - Friday, 8:00 AM - 5:00 PM
• Location: Cockeysville, MD (Employer-paid parking and fitness center access)
• Start Date: Immediate hire

• Respond to customer inquiries via phone, email, and chat
• Troubleshoot issues and provide effective solutions
• Ensure customer satisfaction and handle complaints professionally
• Maintain product knowledge to provide accurate information
• Follow up with customers to ensure continued satisfaction
• Collaborate with internal teams to resolve complex issues
• Support sales by informing customers of additional products/services
• Document customer interactions and maintain accurate records
• Build and maintain strong relationships with customers

• 2+ years of experience in customer relations or support
• Bachelor's degree preferred
• Proficiency in Microsoft Office Suite (Excel required)
• CRM experience (Salesforce preferred)
• Strong problem-solving and analytical skills
• Ability to stay calm and patient with difficult customers
• Excellent verbal and written communication skills
• Bilingual in Spanish is a plus (not required)

• 401(k) matching
• Medical, Dental, and Vision insurance
• Flexible Spending Account (FSA)
• Life insurance
• Vacation & Paid Time Off
• Voluntary benefits

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.