Customer Experience Specialist - Partners Professional : Job Details

SEEKING A PROFESSIONAL CUSTOMER SERVICE REPRESENTATIVE IN JOHNS CREEK, GA

This position will go permanent for the right candidate! It is an on-site, in-office position working in a professional setting.

Payrate: $17 - $18/hr. to start

Hours: Monday - Friday from 8 a.m. - 5 p.m.

DUTIES/RESPONSIBILITIES:

• Listening to customers' concerns and handling complaints with professionalism and compassion
• Giving detailed explanations of services or products
• Working with a sales team to create better methods to address customer complaints
• Reviewing customer accounts and transactions while resolving issues
• Communicating with customers in-person, through email or chat, over the phone or on social media
• Ability to take on more responsibility as the position develops (administrative experience would be beneficial)
• Monitoring customer satisfaction levels
• Referring customers to superiors when necessary

REQUIRED EXPERIENCE:

• At least 2 years of customer service experience (preferably in the home building industry)
• Microsoft Office (including Excel)
• High School Diploma or GED