Customer Experience Team Leader - Brookshire Grocery Company : Job Details

Supports upper management to lead front-end operations and staff to promote high level of engagement and customer satisfaction. Proactively addresses issues and concerns through effective communication, adherence to Company policies, and thorough training of front end partners. Works with upper management to ensure adequate staffing, a clean and safe store environment, and expedient check out services for a pleasant customer experience. Essential Duties and Responsibilities Works in conjunction with upper management to train and develop partners; plan, assign, and direct work; and address complaints and resolve problems. Provides friendly and customer service-oriented attitude by greeting customers, answering questions, and responding to customer complaints. Addresses front end procedural issues brought to attention by cashiers and courtesy/utility clerks. Displays exemplary customer service, acts as a role model for partners, and enforces customer service standards. Ensures accuracy o...Team Leader, Customer Experience, Team Lead, Leader, Customer Service, Operations, Grocery, Business Services