Customer Field Support Engineer - Ursus : Job Details

JOB TITLE: Customer Field Support EngineerLOCATION: Hybrid in Cedar Rapids, IA DURATION: 6 month contractPAY RANGE: $55-$65/hourTOP 3 SKILLS:

• Python Experience
• Jira and GIT experience
• GNSS testing and debugging

COMPANY:Our client, a multinational electronics company is recruiting for a Customer Field Support Engineer. If you meet the qualifications listed, please Apply Now!OVERVIEW & IMPACT:

• Applicant will focus on triage of customer, field and local test issues while improving efficiency of process and tools. Some travel required.

JOB RESPONSIBILITIES:

• Keep platform software issues synced with internal issues
• Validate Jira/data (collect logs, get replication procedure, etc)
• Replicate & Triage Issues, provide feedback
• Minor tools edits/improvements
• Use the Continuous Integration system (python edits and database queries)
• Keep stakeholders informed
• Coordinate between teams
• Potential to support certification testing on site (US, Europe, Asia)

QUALIFICATIONS & REQUIRED SKILLS:

• Python
• Excel, Word
• Jira (or equivalent issue tracking system)
• GIT (or equivalent version control system)

Additionally, we look for the following universal qualities in all candidates:

• Resourceful Achiever: self-motivated and proactive, you flex to try new approaches and creatively solve problems
• Avid Learner: you thrive with challenges, seek continuous growth and improvement, and seek data to prove your hypotheses
• Devoted Professional: you are diligent and deliberate in your work, leveraging your expertise to deliver results without ego
• Thoughtful Collaborator: you build relationships across teams, offering help and welcoming ideas from others to drive work forward in an inclusive manner

PREFERRED SKILLS (optional)

• GNSS test and debug
• Embedded firmware debug
• SQL
• Matlab
• C programming for PC and Linux desktop applications
• Embedded firmware
• Linux
• Android
• Schematics, RTL
• SPIRENT

IND 123