Customer Operations Manager - Avenica : Job Details

Position: Customer Operations Manager (3PL)

Location: Lockport, IL

Worksite Arrangement: Hybrid 2-3days/week in office

Salary: $60,000 annually + long-term growth opportunities

Overview:

Avenica is currently evaluating talent for a Customer Operations Manager in the logistics and transportation industry. Great opportunities for long-term growth! This person will be responsible for building and maintaining strong B2B customer relationships and managing their orders, assist with requests or resolving issues related to their product or inventory, high volume email communication, and frequent follow up to customers and internal teams.

Responsibilities:

• Manage and promptly respond to customer and carrier inquiries by accurately following internal procedures and looping in the correct teams using various systems
• Assist with account related service questions and issue timely resolutions.
• Monitor orders and collaborate with the supervisor, customers, operations, and sales representatives to ensure requests on assigned accounts are being answered.
• Provide consistent follow up to customers to cultivate strong working relationships and maintain an open dialogue at all times.
• Track, follow-up, and resolve the customers' outstanding issues in a timely manner.
• Prepare documentation and reports for the customer base such as customer business reviews

Requirements:

• 2+ year(s) of account/client relationship management experience required in a supply chain, inventory, planning, or CPG environment
• Big box retail experience preferred
• High School Diploma or equivalent required
• Strong technical skills. Must be comfortable learning new systems quickly to work cross-functionally with teams to manage inventory, shipments, etc. High volume email and/or order management experience preferred
• *Training will be provided by various team members who are excited to support your success as you begin learning in the role! There are assessments taken throughout training related to the systems and cross-functional processes that must be passed during your first month.
• Must be comfortable working in a fast-paced office environment while maintaining timely, high-volume email support to customers
• Strong customer service skills.
• Excellent oral and written communication skills.
• Ability to work independently and execute multiple tasks simultaneously
• Strong organization skills and attention to detail.

Upon completing the application, you will be prompted to complete our HAALO assessment. HAALO is simply a way for us to understand your preferences, behaviors, and work styles. The assessment is a required step to complete this application. By submitting an application to Avenica, you are agreeing to be contacted via SMS text messages and email.

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