Customer Operations Manager - Mister Car Wash : Job Details

Mister Car Wash is rewriting the rules of the car wash industry. Headquartered in Tucson, Arizona, we are the nation's largest and fastest growing multibillion dollar, publicly traded car wash company with over 500 car washes in 21 states! We wash cars for the fun of it. We put people first. We help turn jobs into careers. We're currently seeking a Customer Operations Manager to join our Headquarters team! In this role you will be responsible for overseeing the execution of the customer experience across our locations. This role focuses on optimizing customer engagement processes, while continuously driving improvements to the overall experience. Leads initiatives aimed at enhancing customer satisfaction, collaborating across teams, and ensuring seamless delivery of service. By blending sales and product education with cross-functional leadership and performance monitoring, this role ensures consistent, high-quality customer experiences while improving operational efficiency. What You Will Do:

• Design and implement customer presentation strategies to ensure operational efficiency and consistency
• Implement initiatives that improve the customer experience, hospitality, and sales performance
• Ensure the field teams have access to the tools and technology needed to deliver an exceptional customer experience
• Collaborate with other departments (marketing, information technology, learning & development, etc.) to improve the customer experience
• Work closely with teams to ensure the point-of-sale and presentation tools are optimized
• Provide insights on customer needs, feedback, and trends to inform business decisions
• Travel to regions and provide actionable feedback about the customer experience to team members, store managers, Regional Managers, and Directors of Operations
• Provide guidance on new team member training as it relates to customer experience
• When onsite at locations, work alongside managers to develop, train, and motivate team members to meet performance goals and provide high-quality service
• Monitor key performance indicators (KPIs) such as capture rate, revenue per car, and premium mix
• Work closely with the Directors of Operations identify performance trends and opportunities
• Partner with the local leadership teams to implement feedback and build action plans for improvement

How You Will Shine:

• Associate's degree in business administration, Communications, Marketing or equivalent experience
• 5+ years of experience in customer service or customer operations
• Ability to travel 1-2 trips per month
• Proven ability to lead, mentor, and motivate teams to meet performance goals and drive results
• Strong analytical and problem-solving skills, with a focus on improving customer experience and operational efficiency
• Excellent verbal and written communication skills, with the ability to effectively interact with team members at all levels
• Deep understanding of customer needs and how to create positive experiences
• Excellent presentation, communication, and leadership skills

What motivates our team:

• Excellent Benefits including medical, vision, dental, PTO, 401k, etc.
• Career Progression with a high growth, publicly traded company.
• Employee Stock Purchase Plan (ESPP) offered after 6 months of employment.
• Modern office space in the heart of downtown Tucson.
• On-site Fitness Gym and Bike Share.
• Employee Game Room and Lounge.
• Free Unlimited Wash Club Membership.

It's your time to SHINE! Join the Mister Car Wash team today! Mister Car Wash provides equal employment opportunities to all employees and applicant for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We participate in the E-Verify system nationwide. Other details

• Job Family Operations
• Job Function Operations
• Pay Type Salary

Apply Now