Customer Operations Specialist - Geodis : Job Details

Customer Operations Representative

Text DELIVER to 88300 to apply or check out more jobs at www.workatGEODIS.com!

GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.

Look what you'll get by joining the GEODIS team!

• Get Good Money – Fair pay and some jobs come with bonus opportunities.
• Get the Right Job/Right Schedule – Part-time, full-time, seasonal – days, nights, weekends, and even gig work. We have the job and shift you want.*
• Get Paid Early – Pay day as early as you want. Access your earnings on demand.
• Get Free Healthcare – Access to telemedicine from day 1 at no cost. Other benefit options include healthcare, dental, vision at affordable costs after a short waiting period.*
• Get a Break – Paid holidays, time off, short-term disability and new parent leave are a few of the ways we support time away from work to take care of your life.*
• Stay Safe – We pride ourselves on a safe, clean and healthy work environment for everyone.
• Get a Voice – We are always asking our teammates to tell us how to make their experience working at GEODIS even better.
• Get Promoted – When you are ready to take the next step in your career, we will be there to support you. We promote about 10% of our warehouse workers each year.
• Get a Boost – Our GEODIS Compassion Fund makes one-time grants to teammates who have experienced unexpected catastrophes.
• Get Involved – Volunteer in your community or donate to the GEODIS Foundation or GEODIS Compassion Fund.
• Have Fun – Work with fun, supportive people just like you!
• Find Your Place – We value diversity and seek to provide an inclusive culture. Join an Employee Resource Group, participate in an international lunch, or celebrate your heritage to find your place of belonging.
• Find Your Future – Whether you are interested in the opportunity to work seasonally or looking to launch your career, GEODIS is the place!

*Eligibility varies based on location, job, employee type, or length of service.

What you will be doing:

• Manage the day to day operations of the specific account(s) assigned to you and identify opportunities to improve service and increase business
• Analyze customer inquiries, make informed decisions, and provide quality and timely updates to your customer(s)
• Schedule pickup and delivery appointments based on customer specific needs and priorities
• Work with Carrier Team to ensure that all client shipments are proactively booked and tracked for on time pickup or delivery
• Support pricing and quoting activity with direction and guidance from Account Executive
• Other duties as required and assigned

Requirements:

• Bachelor's Degree in Supply Chain/Logistics, Business Management, Entrepreneurship, Marketing or related studies preferred
• Previous freight brokerage experience preferred
• Proven demonstration of commitment and work ethic in a school or work setting
• Excellent written and oral communication skills that demonstrate a proven ability to develop relationships with a range of internal and external customers
• Committed to executional and outstanding customer service
• Able to persuade, motivate, influence and negotiate with others
• Able to work in a team environment, while also delivering independent results
• Fast-paced and able to multitask in a high-pressure environment