Customer Patient Liaison - Arnolds Small Miracles Animal Hospital : Job Details

Client Patient LiaisonSmall Miracles Animal Hospital8600 Pearl Rd, Strongsville OH 44136Benefits:● 401(k)● 401(k) matching● Dental Insurance● Health Insurance● Vision Insurance● Employee Discount● Paid Time OffJob Type: Full TimeAbout Us: Our mission statement is “Focusing on wellness, one miracle at a time”. Small Miracles Animal Hospital is a privately owned practice rooted in philanthropic beliefs. We are “Cat Friendly” and practice “Fear Free” principles. As we are a private company, we can practice exceptional care based on doctor recommendations (not corporate standard operating procedures), at fair prices. Our hospital family is an extension of our own and through a proper work-life balance, we hope to help them achieve their personal and professional goals.Job Responsibilities include but are not limited to:● Greet all clients and their pets in a friendly and professional manner● Coordinate the flow of pets and owners in the lobby; placate owners distressed by long wait times, scheduling glitches and other problems● Perform cashiering duties, process refunds, returns and credits● Answer the phone, check voicemails and return client calls● Respond to clients, schedule appointments and log prescription requests though PetDesk● Answer and send emails and faxes to clients, other veterinary practices and businesses● Receive and distribute incoming mail; process outgoing mail● Scan in any necessary documents and attach to patient medical records● Input data into Veterinary Software System to schedule patients, check patients in and out, update medical records and log communication● Support Vet Tech & Veterinary staff when needed● Maintain cleanliness and organization of the reception area Minimum Qualifications/ Requirements:● High school diploma, GED or equivalent combination of education and/or experience● Must be flexible with scheduling and able to work evening hours● Ability to learn basic veterinary medicine terminology including names of medications, vaccinations, and routine testing to be able to confidently discuss with clients● Previous experience working in a veterinary facility● Ability to multitask and work in a fast paced environment● Proficient computer skills, including experience with veterinary software systems● Excellent communication and interpersonal skills● Must have a genuine love for animals and their well being

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