Customer Relations Coordinator - Entry Level - Malca-Amit Group of Companies : Job Details

A Customer Relations Coordinator at Malca-Amit is required to work in a fast paced customer focused environment and a successful candidate will be responsible for customer service & relations, data entry, pre/post-sales service functions and front desk shipping/receiving, as well as handling of numerous sensitive commodities, from the U.S. West Coast to various international destinations & origins throughout the Malca-Amit global network. This collaborative process entails extensive interactions with various domestic and international stakeholders, both on an internal and external level.

The Customer Relations Coordinator will need to possess proven time management skills, a high level of customer service skills, have fast paced data entry abilities as well as excellent inter-personal & collaborative qualities.

Responsibilities

• Handling of in-person shipping & receiving
• Provides customer support via phone, e-mail & in-person
• Logging and tracing of high-value shipments
• Liaising with dispatch teams & operations agents
• Daily key data entry of company transactions
• Cross-departmental aid and support
• Trade show operational support

Qualifications

• Basic knowledge in MS Office, databases, and CRM software
• Hands-on experience with customer service
• Accuracy and attention to detail
• High level of time-management skills
• Perform filing and record-keeping tasks
• Strong problem-solving skills