Customer Relations Specialist - 33160 - Orkin, LLC : Job Details

Orkin, LLC Customer Relations Specialist - 33160 Old Saybrook, ConnecticutDESCRIPTION/RESPONSIBILITIES:As a Customer Service Specialist, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience that's the best in pests. You will field incoming requests, schedule service visits, and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, you'll keep integrity and excellence at the forefront as you coordinate service, resolve issues, and support overall satisfaction to help your branch maintain and grow customers.Responsibilities:Answer incoming calls and make outbound calls to customers to schedule, confirm, and follow up on service appointments.Proficiently navigate a Windows-based and Web-based system to track routes and optimize current and future schedules; don't worry, we will train you!Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate.Use your sharp listening skills and probing questions to identify the customer's concern and evaluate their needs.Monitor, update, and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results.Reschedule unserviced accounts within 24 hours.Participate in quality assurance processes, programs, and initiatives.Safeguard customers' privacy and other proprietary information.Qualifications:Previous experience in Customer Service or Sales preferred.High School Diploma or equivalent required.Excellent interpersonal and communication skills.Basic computer skills in various software and web-based applications.Proficient in Microsoft Office.Strong attention to detail and follow-through.Demonstrated ability to prioritize tasks and manage time efficiently.Work Environment:Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time.Be able to regularly lift and/or move up to 25 pounds.Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer.Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.#J-18808-Ljbffr