Customer Relations Specialist I - Northeast Ohio Regional Sewer District : Job Details

Provides full cycle service and responsiveness to and for Sewer District customers, the public and government agencies in response to in-person, phone, chat and e-mail inquiries. Responds to customer questions and complaints due to stormwater and wastewater infrastructure performance, billing and Sewer District cost savings programs. Provides accurate, detailed and updated information to ensure customer issues are addressed in an expeditious and complete manner. Performs a wide variety of clerical and administrative duties to support the functions of the department and its members. Develops a rapport with Sewer District partners, internal and external customers. Assists with the rotation of administrative duties. Performs other duties of a similar nature as may be required. ESSENTIAL FUNCTIONS - Works as an integral part of the Customer Relations team by providing expeditious and courteous professional customer service to questions, concerns and service-related problems to ensure a wel...Relations, Specialist, Customer Service, Relationship, Business Services, Customer, Program