Job Type Full-timeDescriptionAre you a friendly, organized, and customer-focused individual looking to make a positive impact? Join our team as a Customer Relations Specialist/Receptionist and be the welcoming face and voice of our company!What you will do:
- Answer and direct incoming phone calls with professionalism and care.
- Provide exceptional customer service to clients, customers, and visitors.
- Greet and assist visitors, ensuring a warm and welcoming experience.
- Manage and maintain a tidy and organized reception area.
- Support administrative tasks as needed to keep the office running smoothly.
2024 Top Workplace Certco has been recognized as a Top Workplace in Wisconsin by the Wisconsin State Journal for 2024!This award reflects our commitment to fostering a positive and supportive work environment. Our culture, which is built on teamwork, integrity and passion, sets us apart. As we move forward, we will continue to invest in our people and maintain our top workplace status.Why Certco?
- Competitive salary with excellent opportunities for growth!
- Voted as Madison's 2024 Top Workplace!
- Premium low-cost insurance, including health, dental, vision, life insurance, and short/long-term disability!
- Generous 401k match, profit sharing and paid time off!
- Robust wellness program with gym reimbursement, smoking cessation support, on-site flu shots, on-site fitness center and weekly on-site chiropractic care to name a few of the amenities we provide!
- Sponsorship of walks, runs, sports teams, and exciting company events like picnics, Christmas parties, and pro soccer games!
- Growing, thriving company - job security!
- Amazing company culture!
About Certco, Inc:We are a wholesale grocery distributor dedicated to supporting small business grocers. From grocery deliveries to IT services, accounting support, and marketing solutions, we're an all-in-one solution for our clients. Since our humble beginnings in 1930, we have expanded to three warehouse locations, serving over 200 stores throughout Wisconsin, Illinois, Minnesota, and Iowa. At Certco, we invest in our employees, fostering a culture where everyone is valued, appreciated, and considered an integral part of our success.RequirementsSchedule: Monday-Friday 7:30am-4pmPosition Summary: The Customer Relations Specialist/Receptionist will be responsible for answering phones, providing customer service, directing calls and greeting visitors.Essential Job Functions: Answers, screens, and directs phone calls to staff; takes messages Greets clients, visitors, and guests; determines the purpose of each person's visit and directs or escorts him or her to the appropriate location Receives mail, documents, packages, and courier deliveries and delivers or distributes items Performs administrative and clerical support tasks Orders office supplies Monitor Front Door Access, greeting visitor via intercom and determining if access should be granted Performs other duties assigned by managementCompetencies: Excellent verbal communication skills. Excellent interpersonal and customer service skills. Basic understanding of administrative and clerical procedures and systems. Proficient with Microsoft Office Suite or related software.Education and Experience: High school diploma or equivalent required. Previous warehouse operations experience preferredCertco is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
