Customer Relationship Management (CRM) Executive Assistant - Hirani Group : Job Details

Job TitleCustomer Relationship Management (CRM) Executive AssistantLocationHirani Corporate Office - Hicksville, NY 11801 US (Primary)Job TypeFull-timeCategoryAdministration/OperationsTravel0 - 25%Job DescriptionAt Hirani Engineering and Land Surveying, P.C., we are committed to delivering exceptional experiences to our customers. Our mission is to build lasting connections and drive engagement through innovative CRM strategies. We are seeking a highly motivated and experienced CRM Executive Assistant to join our dynamic team and play a pivotal role in shaping our CRM initiatives.Responsibilities:STRATEGIC LEADERSHIP:

• Lead the development and execution of strategic initiatives aimed at enhancing customer lifecycle management and driving engagement.
• Collaborate with senior management to define CRM objectives and develop comprehensive strategies aligned with company goals.

CAMPAIGN MANAGEMENT:

• Oversee the end-to-end management of CRM campaigns, from conceptualization to analysis.
• Develop detailed campaign plans, including strategy formulation, requirement gathering, brief creation, optimization, execution, monitoring, reporting, and post-campaign analysis.
• Continuously optimize campaigns based on performance metrics, customer feedback, and industry best practices.

TEST AND LEARN APPROACH:

• Design and implement a rigorous test and learn strategy to optimize lifecycle campaigns.
• Conduct A/B testing, multivariate testing, and other experiments to identify opportunities for improvement and innovation.

JOURNEY AUTOMATION:

• Design and manage complex customer journeys, triggers, and automations using advanced CRM tools and technologies.
• Personalize customer interactions by leveraging both static and dynamic content to deliver tailored experiences at scale.

CROSS-FUNCTIONAL COLLABORATION:

• Collaborate closely with internal teams, including Design, Product, Engineering, Data Science, and Marketing, to ensure seamless integration of CRM initiatives with broader business objectives.
• Act as a liaison between different departments to gather requirements, communicate project timelines, and coordinate deliverables.

Job Requirements

• Possess 5-10 years of hands-on experience in CRM management, with a proven track record of delivering successful campaigns from conception to analysis.
• Previous experience in a leadership or managerial role within CRM or related fields is preferred.
• Customer-Centric Mindset:
• Customer-Centric Mindset: Demonstrate a deep understanding of customer needs, preferences, and behaviors.
• Technical Proficiency: Have expertise in leveraging advanced marketing automation and CRM systems to execute campaigns effectively.
• Analytical Skills: Possess strong analytical and quantitative skills, with the ability to interpret data, derive actionable insights, and make data-driven decisions.
• Communication and Collaboration: Exhibit excellent communication skills, with the ability to articulate complex ideas and concepts clearly and concisely. Work effectively in a cross-functional team environment, fostering collaboration and knowledge sharing across departments.
• Project Management: Demonstrate exceptional project management skills, including the ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines.
• Adaptability and Resilience: Thrive in a fast-paced, dynamic environment, and remain adaptable in the face of changing priorities and challenges.
• Preferred Qualification: Experience in Deltek: Previous experience or familiarity with Deltek CRM software is a plus.