Customer Relationship Manager - White River Chevrolet - Key Auto Group : Job Details

Key Auto Group believes that our people are the most important part of our team, and we focus on our team members first. Our success in each area of our business is only attainable by having a culture-oriented, well-trained team of professionals who are focused on exceeding customer expectations.Find the place in our organization that you'd like to make a difference in, and grow with us. We always look to promote from within our ranks, and a number of our current managers began their careers with the Key Auto Group in entry-level positions.We are looking for an individual who is passionate about the customer experience and helping customers find their next automobile. Responsibilities

• Answer customer calls and establish follow-up with sales appointments.
• Greet customers in a timely, friendly, and professional manner.
• Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates.
• Provide customers with initial product information and direct them to the appropriate dealership resources.
• Present initial financing options based on customer needs.
• Follow up with leads that are not ready to make an appointment or no-shows.
• Answer all phone calls promptly and route calls to appropriate parties. Messages will be taken when necessary.
• Process all financial transactions (cash, checks, or credit) and issue appropriate receipts.
• Balance the cash, checks, and credit transactions daily.
• Ensure that all cash, checks, keys, and confidential material are secured during your shift and at the end of the business day.
• Assist in other administrative duties including sorting and filing.
• Utilize CRM tracking system daily.

Qualifications

• At least one previous role based in customer service experience
• CRM experience
• Excellent teammate with a collaborative attitude and eagerness to improve
• Prompt and courteous demeanor
• Positive and hardworking personality
• Passionate about helping customers
• Strong interpersonal and time management skills
• Knowledgeable with Microsoft applications
• Strong leadership skills

Benefits

• Medical, dental & Vision Insurance
• 401K Plan + Match
• Paid personal time off and vacation
• Short/Long Term Disability/Flex/Life
• Growth opportunities