Customer Representative - IVO Systems - Construction Operations Software : Job Details

IVO Systems, Inc is looking for an exceptional Customer Success Representative to join our growing team. This is a salary position with commissions for upselling current customers and you will work directly with our two co-founders.

ABOUT THE ROLE:

Software Implementation:

• Conduct end-to-end implementation of IVO's construction operations software platform for new customers, ensuring a seamless transition and integration with their existing procedures or tech

Customer Success:

• Act as customer's first point of contact and work closely with their team to ensure the software is being used and meeting their expectations

• Hold regular customer meetings to provide training, support, and guidance from software purchase to full deployment and usage

Ongoing Engagement:

• Maintain maximum customer satisfaction via regular meetings to train customers on new functionalities, gather feedback, and explore account expansion opportunities

Contract Renewals:

• Manage customer renewal process and strategy

• Identify upsell opportunities to add more modules to their IVO suite, along with compensation via commissions for successful upsells

ABOUT YOU:

• Proven experience serving the construction industry is strongly preferred

• Proven experience preferred in implementing and rolling out telematics, GPS, ERP or maintenance systems such as CAT VisionLink, HCSS, B2W, Viewpoint Vista, etc. with heavy construction companies

• Strong background in providing exceptional customer support

• Strong relationship-building skills and a track record of driving results

• You're hardworking, goal-oriented, and have a tireless positive attitude

BENEFITS & PERKS:

• Competitive Salary and Commission(s)

• Office on the Capitol Square in Madison, WI

• Work directly with two co-founders and growing team who worked in heavy civil construction industry for over twenty years combined and created the solution we wished we had.

• We are growing fast, and this is an opportunity to grow with us as we continue to expand

ABOUT IVO SYSTEMS:

• We are a fast-growing B2B SaaS Company with venture backing from Titletown Tech (Microsoft and the Green Bay Packers), that has proven its product in the market with customers nationwide.

• We are trying to improve communication between the field and office in the construction industry, by providing easy to use software that intuitively meets the needs of our customers.

• We provide cloud-based software solutions where our platform integrates the critical operations including equipment locations/dispatching, equipment repairs/maintenance, employee scheduling, and more.

• Our primary clients are heavy civil (road builders) who are struggling to manage their operations, but unaware of the software solutions available to help them.

Thank you for your interest.