Customer Sales Representative - Richmond Marketing : Job Details

Benefits/Perks

• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities

Job Summary We are seeking a Customer Sales Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. Responsibilities

• Meet with customers in a retail setting and promote clients products and services
• Identify the customer needs. collect relevant information and provide solutions
• Refer to premade scripts for a variety of customer service topics
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Meet personal and team quotas
• Attend trainings to maintain up-to-date skills and knowledge

Qualifications

• High school diploma/GED
• Previous experience as a Customer Service Representative or in a similar role is preferred
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively

We build brand presence. Our team of experts specializes in creating value and developing loyal customers for our clients. We execute marketing campaigns and offer market-specific insight and real-time feedback to our clients. Our clients choose us year after year for our world-class customer satisfaction, professionalism, and drive to succeed.