Customer Satisfaction Technician - Wave Broadband : Job Details

Showing 1 location **Job Details**

**Description**

Company- RCN

**Position Description:**

A Customer Satisfaction Technician is primarily responsible for the installation of all RCN's services and from the customer equipment to the first active device in the system in additional to the completion of the necessary paperwork.

**Principle Responsibilities:**

* Install, service, disconnect, change or reconnect telephony, cable modem equipment, and CATV lines serving customer residences.

* Ensure all work is completed in accordance with all applicable company procedures and in compliance with all municipal, state and federal laws and guidelines.

* Provide customer assistance, education and information on services, customer equipment and products.

* Promote marketing and sales efforts during each customer and potential customer contact.

* Take appropriate action to expedite workflow to consistently meet customer appointments and company commitments.

* Report any unauthorized use of company provided service/equipment or any theft or suspected theft of service/equipment to the appropriate person.

* Maintain regular communication throughout shift with the dispatch office and appropriate supervisors following established policies and procedures.

* Maintain and operate vehicle in accordance with company policy and procedures.

* Perform all work in a safe manner according to all company independent agencies municipal, state and federal safe work rules and regulations.

* Issue, receive, maintain and be accountable for an approved level of inventory stock and equipment.

* Follow all policies and procedures for the care and securing of company property vehicles and equipment.

* Perform other duties as assigned by the department manager/supervisor.

**RCN/Grande/Wave is proud to be an Equal Opportunity Employer. We embrace, support, and thrive on each others differences to maximize the experience of our teammates and our community. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.**

**Skills**

**Preferred**

**Verbal Communication** *Intermediate* **Time Management** *Novice* **Professionalism** *Intermediate* **Organization** *Novice* **Non-Verbal Communication** *Intermediate* **Microsoft Office** *Novice* **Logical Reasoning** *Novice* **Integrity** *Intermediate* **Google G-Suite** *Novice* **Discipline** *Intermediate* **Dependability** *Intermediate* **Conflict Management** *Novice* **Customer Service** *Intermediate* **Computer** *Intermediate* **Dedicated****:** Devoted to a task or purpose with loyalty or integrity **Education**

**Required**

High School or better.

**Preferred**

Technical/other training or better.

**Experience**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)