Customer Service Account Specialist - Johns Manville : Job Details

Who We Are Johns Manville is a leading manufacturer and marketer of premium-quality insulation and commercial roofing, along with glass fibers and nonwovens for commercial, industrial and residential applications. Our products are used in a wide variety of industries including building products, aerospace, automotive and transportation, filtration, commercial interiors, waterproofing and wind energy.A proud member of the Berkshire Hathaway family of companies, we serve customers in more than 80 countries around the globe. We are committed to delivering positive and powerful experiences, because we are successful only when our employees and customers thrive. We are passionate, we care about people, we perform at a superior level, and we protect others and our environments.Pay Range$47,800.00-$65,700.00 AnnualThis is the base salary pay range that an applicant can expect to make upon hire. Pay within this range will vary based upon relevant experience, skills, and education among other factors. In addition, this position is eligible for an incentive bonus. The Customer Service Account Specialist manages customer orders from inquiry to paid invoice, resolves errors in shipping and pricing as well as researches and resolves customer complaints and order issues. The account specialist is expected to deliver the JM Experience, by partnering with account management, internal plant, sales and transportation groups to maximize the sales and profitability of the customer base by offering World Class Customer Service.Your Day to Day:

• Order Entry/Order Management to ensure perfect order delivery
• Responsible for building relationships with our external and internal customers to deliver the JM experience
• Daily pro-active communication with internal & external customers
• Manage credits, debits and deductions. Account specialist has some authorization to resolve customer issues/complaints
• Complete courtesy calls to external customers to ensure world class customer service and proactively fill partial-truck orders
• Manage and maintain spreadsheets / reports
• Assist in training new employees and cross-training across all Insulation Systems channels
• Handle basic product information and calls from downstream customers
• Assist in the administration of marketing and sales programs

What You Bring to the Team:

• High School Technical School diploma with 5 years of experience in a customer centric position or a Bachelor's Degree with 1 year of experience in a customer centric position
• 4-year college degree preferred
• Solid verbal & written communications skills
• Basic analytical decision making with the ability to think through complex issues
• Basic Computer Skills, including Outlook, Excel & Word
• Basic Software knowledge: SharePoint, SAP
• Attention to detail, organizational & prioritization skills
• Ability to multi-task and work in a team environment
• Basic product knowledge
• Basic problem resolution and negotiation skills
• Solid listening skills
• Solid relationship building skills with internal & external customers

Please Keep in Mind If you do not meet 100% of these requirements, we at JM still want to hear from you. So, if you are interested in the role, we encourage you to apply so we can learn how your skills and talents can contribute to our team.Benefits Johns Manville (JM) offers a wide range of benefits to employees. Some are subsidized by the company and others are fully employee-paid. Health benefits include a choice of comprehensive medical plans, a dental plan, vision plan, wellness program and critical illness insurance. JM sponsors a 401(k) plan which includes a sizeable company match. JM offers paid vacation and also provides paid sick and parental leave for eligible employees.Additionally, Johns Manville provides basic life Insurance, short-term and long-term disability coverage, an employee assistance program, and business travel accident coverage. Supplemental life insurance and accidental death and dismemberment insurance are available as well. The company also offers a variety of tax saving accounts; health spending account, traditional flexible spending account, and a dependent care spending account. JM also offers a tuition reimbursement program for undergraduate and certain graduate programs.Diversity & Inclusion Johns Manville believes diversity and inclusion in our workplace is critical for the long-term success of our company. We are committed to retaining, developing and attracting a diverse workforce that fosters an inclusive work environment in which all employees are treated with dignity and respect. This is the right thing to do for our employees, our company and our communities. Our D&I council is composed of employees from locations across North American & Europe who meet regularly and work to promote and foster an environment of inclusion. Born from our D&I council is our network of employee resource groups (ERGs) that are focused on supporting diverse communities in the workplace. Review more about our diversity & inclusion initiatives on JM's Career page.Incumbent must be physically able to perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.We are proud to be an Equal Opportunity/Affirmative Action employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.