Customer Service Advisor - Horvath Home Services : Job Details

DescriptionDo you love interacting with others, making connections, and helping people? Then you're an excellent fit for the customer service representative position at our company! You'll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience, in addition to some admin and clerical tasks. If this posting sounds like a job you'll love, we highly encourage you to apply.Responsibilities•You will be working at your own desk with your own computer and phone•Take incoming calls for customer needs, book service appointments, confirm appointments, and reschedule appointments•You will be at your own desk using Service Titan Software. Basic computer and phone skills required•This will be an in-person position at our office in Beachwood NJ•Find patterns in customer complaints and bring them to the team for improvement•Work closely with the sales lead to stay up-to-date on service and product knowledge•Respond to customer inquiries, product and service questions, and customer complaints•Ensure customer account information is up-to-date•Create records of customer interactions and follow up to ensure all questions have been answeredQualifications•Previous CSR skills are a plus!•Service Titan familiarity is a plus!•Basic phone skills required•Basic computer skills required•Must have graduated high school, received a G.E.D. or equivalent•Must possess exemplary interpersonal skills, communication skills, and active listening skills•Experience working in a customer-oriented atmosphere