Customer Service Advisor, Westbury - MG Cannon Limited : Job Details

** Vacancy Customer Service Advisor**

We are looking for a Customer Service Advisor to join our newly created Customer Services Hub, based at our Westbury site in Wiltshire.

**About you**

You will;

Want to work in a fast-paced environment

Will be able to multitask

Have a professional and polite telephone manner

Experience in a similar role

Will be engaged in learning new systems and processes

Have the confidence to speak to customers and relay information

Show empathy and understanding to our customers

Engage with colleagues across all of our sites

**About the role**

Answer all incoming calls

Provide updates to the customer via telephone and email

Set up details on internal system

Arrange appointments for customers to visit relevant site for estimate

Liaise with sites on queries and appointments

Maximise awareness of using MG Cannon benefits to customers (full training on awareness will be given)

Instil confidence in the customer be demonstrating product and system knowledge

MG Cannon are an award-winning manufacturer approved accident repair centre with six main approved bodyshops and three Magic cosmetic repair centres, operating across ten counties, with 37 leading manufacturer brand approvals including Mercedes-Benz, BMW, Volkswagen Group, Volvo and Tesla.

We believe in our staff, and have supported them through COVID-19 with regular updates from our Directors. We will invest time, training and support in you to assist you in being the best you can be.

As part of our Central Hub Team, you will be supported, respected made to feel welcome and have a company which will invest in your future, so if youre passionate about customer service and looking for a role where you can really make a difference, dont miss your chance to join us - Email your CV to Rowan Starr - Group HR Manager